Refund policy
Returns
At Underground Lighting, we strive for 100% customer satisfaction. If you are not completely satisfied and all other options have been explored, you may return your product for a refund.
Returns must be initiated within 30 days of receiving your item. No returns will be accepted after this window, except for warranty exchanges.
To return an item, contact us to obtain a Return Merchandise Authorization (RMA) number. Packages sent back without the correct RMA number clearly written on the box will not be opened or processed.
Return & Refund Conditions
Customers are responsible for all shipping costs to and from our location for returns or exchanges due to ordering errors or changes of heart.
For unopened items stocked by Underground Lighting, a 15% restocking fee applies. Fees may differ for drop-shipped items.
For items that have been opened but not installed, a 20% restocking fee applies if stocked by Underground Lighting. Again, fees may differ for drop-shipped items.
If an item has been opened and partially installed, contact us directly for eligibility and next steps.
Returned parts must be clean, unused, in original condition, and packed in the manufacturer’s original packaging. They must also be insured for their full value. Items damaged in return transit cannot be accepted.
Returns received later than 30 days after delivery will be refused and returned at your expense. COD refunds are not accepted.
Custom orders, including custom paint products, wheels, and other personalized items, are not returnable.
Warranty Replacements
We offer a 30-day grace period warranty exchange policy for customers within the continental United States.
If your claim is within 30 days of the original delivery date, we will cover the cost of shipping for both the replacement item and the return of the defective product. A prepaid return label will be issued.
If more than 30 days have passed since the original delivery date, you will be responsible for return shipping. However, we will reimburse your postage cost in the form of store credit once a copy of the receipt is provided.
All returned parts must have been installed correctly, with failure due solely to product defect. We do not cover damage resulting from improper installation.
A photo of the damaged part is required. Once received, our team will assess the issue and provide a replacement if the item qualifies under warranty.
International customers are responsible for all shipping costs to and from for any warranty exchanges.